Store policies
Support
Support happens only on the store's official Discord, by members with the Admin or Staff role. When you join, a private channel is created for you. There are no fixed hours: availability is confirmed when you reach out, and you can wait in your channel without any charge.
Orders
You build your cart and place the order on the site, or staff create it with you on Discord. Placing an order is not paying and does not reserve stock: it waits for stock and delivery confirmation. While payment hasn't been enabled, you can cancel from the order page. Orders with no reply on Discord may be cancelled by staff, at no charge. Each order covers a single game and league.
Payment
Payment is enabled after staff confirm stock and delivery estimate. On the site, you pay via Pix, in Brazilian reais, through the order page. Other payment methods can be arranged with our staff, only in your private Discord channel and never by direct message (DM). Screenshots don't confirm payment: we verify that the money arrived before delivering. High-value orders (e.g. Mirror) are manually reviewed before payment. After paying, click “I've paid” on the order page and let us know in your Discord channel.
Delivery
Delivery is manual, in-game, to the character given in the order. We don't promise instant delivery: the estimate is shared before payment and shown on the order page. We record delivery date, time and character.
Cancellation and refunds
Before delivery you can cancel for a full refund, through the same method you paid with. If we can't deliver within the estimate, you can choose to wait or be refunded. Once delivered, virtual items cannot be returned; report issues on Discord within 7 days.
Risks
Buying currency or items for real money is against the terms of Path of Exile and Diablo II: Resurrected, and may result in account penalties. We never ask for or access your account.
Privacy
We only keep what the order needs: Discord username, character, email (if you provide one), items, amounts and the Pix reference (which includes the payer's name on our statement). New-order alerts go to a private staff channel on Discord with order number, items, Discord username and character (never your email). To request access or deletion, message us in your Discord channel.